Al Ansari balance check is the process of verifying the available funds on a PayPlus salary card, payroll card, or prepaid card issued by Al Ansari Exchange in partnership with First Abu Dhabi Bank (FAB) under the UAE Wages Protection System (WPS).
Employees in construction, retail, hospitality, and domestic services across the UAE face 3 recurring problems with salary card balance access, including:
- Salary credited by the employer but not reflected on the card after the expected pay date
- Declined transactions at ATMs or POS terminals due to unknown available balance
- No internet access or smartphone to verify balance before withdrawing cash or sending money home
Al Ansari Exchange resolves all 3 problems through 6 verified balance check methods: mobile app, online portal, FAB ATM, SMS, phone call at 600 54 6000, and branch kiosk available across 200+ UAE branches with no minimum balance requirement. This guide on balancecheck covers every method with step-by-step instructions, fee details, and troubleshooting for the most common PayPlus card balance issues.
Al Ansari Exchange Entity Reference
Al Ansari Exchange issues the PayPlus salary card through First Abu Dhabi Bank (FAB) and operates 200+ branches across all 7 UAE emirates.
| Attribute | Value |
| Organization | Al Ansari Exchange Al Ansari Financial Services PJSC |
| Card Product | PayPlus Salary Card (Visa) |
| Issuing Bank | First Abu Dhabi Bank (FAB) |
| Card Network | Visa |
| WPS Compliance | UAE Ministry of Human Resources & Emiratisation (MOHRE) certified |
| Customer Support Number | 600 54 6000 (8 AM – 12 AM daily) |
| Support Email | [email protected] |
| UAE Branches | 200+ across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain |
| Free ATM Inquiries | 2 per month at FAB ATMs |
| App Platforms | iOS (App Store), Android (Google Play), Huawei AppGallery |
Al Ansari Balance Check Methods at a Glance
| Method | Speed | Internet Required | Registration Required | Fee |
| Al Ansari Exchange App | Instant | Yes | Yes | Free |
| Online Portal (alansariexchange.com) | Instant | Yes | Yes | Free |
| FAB ATM | Instant | No | No | Free (first 2/month); AED 2 each after |
| SMS to 600 54 6000 | Seconds | No | No | Standard SMS rate |
| Phone 600 54 6000 | 2–5 minutes | No | No | Free |
| Branch Kiosk | 1–3 minutes | No | No | Free |
What Is the Al Ansari PayPlus Card?
The Al Ansari PayPlus card is a prepaid WPS-compliant Visa salary card issued by First Abu Dhabi Bank (FAB) and distributed by Al Ansari Exchange for monthly salary disbursement to employees in construction, retail, hospitality, and domestic services. The PayPlus card operates under 3 distinct product types, including:
- PayPlus Card (Visa) an open-loop card accepted at any Visa ATM, POS terminal, or online merchant worldwide
- PayRoll Card a salary-specific card issued through the employer payroll system under MOHRE WPS compliance
- Flexible Pay Card (Visa Platinum) a prepaid card for in-person purchases, online transactions, and UAE utility bill payments
The PayPlus card carries no minimum balance requirement, provides 2 free monthly withdrawals at FAB ATMs, accepts Visa globally, and delivers real-time salary credit notifications via the Al Ansari Exchange app.
How to Check Al Ansari Balance via Mobile App
To check Al Ansari balance via the mobile app, follow these 5 steps:
- Download the Al Ansari Exchange app from the Apple App Store, Google Play Store, or Huawei AppGallery
- Register or log in using Emirates ID credentials, mobile number, or UAE PASS
- Navigate to the “My Cards” section on the dashboard
- Select the PayPlus card or salary card
- Tap “View Balance” the current available balance displays on screen
The Al Ansari Exchange app delivers real-time balance updates, salary credit alerts, a 10-transaction history, and remittance management in one interface. Balance checks via the app are free with no monthly limit.
How to Register on the Al Ansari Exchange App
To register on the Al Ansari Exchange app, follow these 6 steps:
- Open the Al Ansari Exchange app after installation
- Tap “Register” on the login screen
- Enter personal details: full name, Emirates ID number, and UAE mobile number
- Create a secure username and password
- Verify the mobile number via the OTP sent by SMS
- Complete identity verification and accept the terms and conditions
How to Check Al Ansari Balance Online
To check Al Ansari balance online via the official portal, follow these 4 steps:
- Visit alansariexchange.com and click “Send Money Online”
- Select “Individual Login” and enter credentials or sign in via UAE PASS
- Navigate to “Prepaid Cards” or “Salary Card Services”
- Click “Balance Inquiry” the current card balance and full transaction statement display immediately
The online portal provides desktop and laptop access, downloadable PDF salary statements, and corporate payroll monitoring for employers managing multiple employee PayPlus cards. Online portal balance checks are free.
How to Check Al Ansari Balance via FAB ATM
To check Al Ansari balance at a FAB ATM, follow these 5 steps:
- Visit any First Abu Dhabi Bank (FAB) ATM across the UAE
- Select English as the preferred language
- Insert the PayPlus card and enter the 4-digit PIN
- Select “Balance Inquiry”
- View the balance on screen or collect a printed receipt
Fee structure: The first 2 balance inquiries per month at FAB ATMs are free. Each additional inquiry costs AED 2. Non-FAB ATMs on the Visa network charge fees that vary by bank operator.
The FAB ATM method operates without an internet connection and provides instant access to the available balance and all pending transactions. For a step-by-step guide covering all UAE bank ATM networks, see the ATM Balance Check UAE page on balancecheck.ae.
How to Check Al Ansari Balance via SMS
To check Al Ansari PayPlus balance via SMS, follow these 3 steps:
- Open the phone’s messaging app
- Type BAL followed by the card number
- Send the SMS to 600 54 6000 from the registered UAE mobile number
A balance confirmation SMS arrives within seconds. Standard UAE SMS charges apply. The SMS method operates without an internet connection or smartphone app, making it accessible to workers using basic mobile handsets. To check Al Ansari balance without the internet using ATM or SMS methods, see the UAE bank balance check without internet guide on balancecheck.ae.
How to Check Al Ansari Balance by Phone
To check Al Ansari balance by phone, follow these 3 steps:
- Dial 600 54 6000 from within the UAE
- Navigate the IVR menu to the balance inquiry option
- Verify identity by providing the card number and answering 2 security questions
Al Ansari Exchange customer support operates from 8 AM to 12 AM daily. A representative confirms the available balance, investigates transaction disputes, processes card blocks, and verifies WPS salary credit status. Al Ansari Exchange does not request a PIN or OTP during phone verification calls.
How to Check Al Ansari Balance at a Branch Kiosk
To check Al Ansari balance at a branch kiosk, follow these 3 steps:
- Visit any of the 200+ Al Ansari Exchange branches across the UAE with the PayPlus card and Emirates ID
- Insert the card into the kiosk terminal or present it to a customer service representative
- Select “Balance Inquiry” the balance displays on screen and a printed receipt is available
Branch kiosk checks are free and operate without an internet connection. Branches are located across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Staff provide printed balance statements in English and Arabic.
Al Ansari Salary Check How to Confirm WPS Credit
To confirm salary credit on an Al Ansari PayPlus card, log in to the Al Ansari Exchange app or portal and navigate to “Salary Deposits” under the card transaction section. The salary credit timestamp and deposited amount display immediately after the employer submits the WPS payroll file to the UAE Central Bank.
WPS salary credit appears on the PayPlus card within 24 hours of the employer’s WPS submission. The salary information reflects the gross credited amount before any spending, ATM withdrawals, or pending transaction holds.
3 situations indicate a salary credit delay requiring action, including:
- Salary not credited after 48 hours of the expected pay date contact the employer’s HR or finance department directly
- WPS submission confirmed by employer but balance unchanged contact Al Ansari Exchange at 600 54 6000
- Card balance showing AED 0 after confirmed credit contact Al Ansari Exchange to investigate a card block or WPS routing error
Employees receiving salary through other UAE exchange house payroll systems check balances through separate entity portals, including the FAB Ratibi Card Balance Check page and the Lulu Exchange Balance Check page on balancecheck.ae. For a complete guide covering all UAE salary card verification methods, see the Salary Check UAE page.
Al Ansari Balance Not Showing 5 Common Fixes
Al Ansari balance not showing on the app or portal resolves through 5 verified fixes:
- Log out and log back in temporary display errors clear with a session refresh on the Al Ansari Exchange app or portal
- Wait 24 hours after salary credit WPS salary processing takes up to 24 hours from employer submission to the UAE Central Bank
- Reinstall the app outdated app versions on iOS and Android cause balance display failures; reinstalling restores the current version
- Switch to a different method check balance via FAB ATM or SMS, if the app or portal returns an error
- Contact support at 600 54 6000 unresolved balance discrepancies after 48 hours require agent-assisted investigation and a WPS trace
Card Blocked or Lost
Report a blocked or lost PayPlus card to Al Ansari Exchange at 600 54 6000 immediately. Visit any Al Ansari branch with an Emirates ID to request a replacement card. The remaining balance transfers to the replacement card. A replacement card fee applies.
Pending Transactions Reducing Available Balance
The available balance reflects the current usable amount after deducting temporary holds. The current balance reflects the total account funds including amounts held for pending transactions, such as fuel station pre-authorizations, hotel reservations, and online merchant pending charges. The held amounts return to the available balance once the merchant releases the authorization, typically within 3–7 business days.
App Login Not Working
Reset app login credentials by selecting “Forgot Password” on the Al Ansari Exchange app login screen. Enter the registered UAE mobile number to receive a reset OTP. Update the password and log back in. Contact 600 54 6000 if the registered mobile number is no longer active.
Frequently Asked Questions About Al Ansari Balance Check
What is the Al Ansari balance check number? The Al Ansari balance check number is 600 54 6000. Dial this number from within the UAE between 8 AM and 12 AM to reach a customer service representative for a live balance confirmation.
What is the Al Ansari PayPlus SMS balance check code? The Al Ansari PayPlus SMS balance check code is BAL followed by the full card number, sent to 600 54 6000 from the registered UAE mobile number. A balance reply arrives within seconds.
How many free ATM balance checks does Al Ansari provide per month? Al Ansari provides 2 free balance inquiries per month at First Abu Dhabi Bank (FAB) ATMs. Each inquiry after the 2 free monthly checks costs AED 2.
How do I check my Al Ansari balance without the internet? Check the Al Ansari balance without the internet by sending BAL [card number] via SMS to 600 54 6000, or by inserting the PayPlus card into any FAB ATM and selecting “Balance Inquiry.” Both methods operate without a Wi-Fi or mobile data connection.
How long does salary take to appear after WPS submission? Salary credit appears on the Al Ansari PayPlus card within 24 hours of the employer’s WPS payroll file submission to the UAE Central Bank.
Can I check my Al Ansari balance from outside the UAE? Check the Al Ansari balance from outside the UAE via 2 digital methods: the Al Ansari Exchange app and the online portal at alansariexchange.com. The PayPlus card operates on the Visa network and accepts balance inquiries at Visa-affiliated ATMs internationally.
What is the difference between available balance and current balance on the PayPlus card? The available balance is the amount accessible for immediate use after deducting pending transaction holds. The current balance is the total account funds including amounts held for pending transactions, such as fuel pre-authorizations, hotel reservations, and online merchant charges.
Is the Al Ansari Exchange app free to download? The Al Ansari Exchange app is free to download from the Apple App Store, Google Play Store, and Huawei AppGallery. Balance checks within the app carry no fee.
Related Balance Checks on balancecheck.ae
UAE employees and residents who use Al Ansari Exchange for WPS salary payments commonly check balances across additional UAE financial entities. The following pages on balancecheck.ae cover each entity with full method guides, step-by-step instructions, and troubleshooting:
- UAE Prepaid Card Balance Check a complete guide covering all prepaid salary cards issued by UAE exchange houses and banks
- PPC Magnati Prepaid Card Inquiry the FAB-operated Magnati portal for Ratibi, gift, and travel prepaid cards
- Mashreq Bank Balance Check Mashreq Bank account and Neo digital wallet balance verification methods
- FAB Bank Balance Check First Abu Dhabi Bank personal account, Payit wallet, and salary card balance methods
- Emirates NBD Balance Check Emirates NBD personal and corporate account balance verification via app, ATM, and UAE PASS
- UAE Balance Enquiry a complete method guide covering all balance check types across UAE banks, prepaid cards, transit cards, telecom SIMs, and toll accounts
Omar Hassan, your trusted guide to navigating the UAE banking landscape. With over 15 years of experience in the industry and a Master’s degree in Finance, Omar leverages his expertise to provide clear and insightful information on balance checking methods, bank comparisons, and financial management tips for UAE residents.